Annual fee · charged June 21, 2026
$95.00
Start here, warmly.
Hi, my name is [your name] and I'm calling about a annual fee of $95.00 charged to my account on June 21, 2026. I'd like to ask whether Crestline Card Services can remove that charge as a one-time courtesy. I know you may not be able to, and I appreciate you taking a look either way.
The reason they should say yes.
This is the first time this has happened, and I've been a reliable customer with a good payment record. Given that history, I'm hoping this one charge can be waived as a one-time courtesy adjustment. The underlying balance has been paid in full, so the only thing outstanding is the fee itself. If the fee can't be removed, I'd like to review whether a no-annual-fee version of this product would suit me better. For context: Rarely use the card's travel benefits anymore.
Ask for the next best thing.
If a full waiver isn't possible, is there anything else you can do — a partial credit, a smaller courtesy adjustment, or a statement credit on my next bill? I'd also like to know if there's a retention or billing department that handles exceptions like this. Whatever you can offer, I'd appreciate it.
Politely ask for a supervisor.
I understand this may be outside what you're authorized to approve, and I'm not upset with you at all. Could you please check with a supervisor or transfer me to someone who can review a one-time courtesy waiver? Before we go further, may I have your name and a reference or ticket number for this call?
Confirm and document.
Thank you for your time — I really do appreciate you looking into it. Could you confirm what was decided and when I should expect to see it on my account?
Always note the rep's name and a reference number before you hang up.
Late Fee Fighter provides negotiation guidance only — not legal or financial advice. Outcomes depend on each company's policies, and no refund is guaranteed.