Reconnect fee · charged May 30, 2026
$45.00
Start here, warmly.
Hi, my name is [your name] and I'm calling about a reconnect fee of $45.00 charged to my account on May 30, 2026. I'd like to ask whether Metro Power & Light can remove that charge as a one-time courtesy. I know you may not be able to, and I appreciate you taking a look either way.
The reason they should say yes.
I understand my record isn't perfect, but I'm actively working to keep this account in good standing and I'm asking for some goodwill on this particular charge. I'm arranging to bring the balance current, and clearing this fee would help me do that faster. Service was restored quickly on my end, and I'd like the reconnect charge reconsidered.
Ask for the next best thing.
If a full waiver isn't possible, is there anything else you can do — a partial credit, a smaller courtesy adjustment, or a statement credit on my next bill? I'd also like to know if there's a retention or billing department that handles exceptions like this. Whatever you can offer, I'd appreciate it.
Politely ask for a supervisor.
I understand this may be outside what you're authorized to approve, and I'm not upset with you at all. Could you please check with a supervisor or transfer me to someone who can review a one-time courtesy waiver? Before we go further, may I have your name and a reference or ticket number for this call?
Confirm and document.
Thank you for your time — I really do appreciate you looking into it. Could you confirm what was decided and when I should expect to see it on my account?
Always note the rep's name and a reference number before you hang up.
Late Fee Fighter provides negotiation guidance only — not legal or financial advice. Outcomes depend on each company's policies, and no refund is guaranteed.